I aim to dispatch all orders within 3 working days (Mon-Fri) of receiving cleared payment, although during busy periods please allow up to 7 days for delivery.  If this is likely to be the case I will advise you via email.  Made to order items will specify in the listing of the time required to create your piece of stained glass.

I package every item I send out as carefully as possible and all orders are sent either by by First Class Post, Recorded Delivery or Registered Post.

Since the changes introduce by Royal Mail in April 2013 came into force I'm afraid postage became a little complex.  Royal Mail now has postage bands for small and medium parcels  which means the postage costs for my glass work will depend on the items purchased due to the wide range of the sizes of the pieces I create.  Here are a few examples of my postage costs which hopefully will give an indication and make things a little clearer for you.

1 x Suncatcher = First Class Small Parcel @ £3.50

2 x Suncatcher = First Class Small Parcel @ £3.50

6 x Christmas Tree decorations = First Class Small Parcel @ £3.50

1 x Suncatcher + 1 small square terrarium = First Class Medium Parcel @ £5.65

1 x Hanging terrarium = First Class Recorded Delivery @ £6.75

1 x Terrarium over £50.00 = First Class Registered Post @ £6.95

I do hope this isn't too complicated but if you have any queries please don't hesitate to send me a message.

Please note that delivery times are dependant on Royal Mail and are totally out of my control.  If you are purchasing an item for a specific occasion or deadline, such as a birthday or Christmas, please purchase in good time to allow for delivery. 

I try to recycle as much packaging as I can so please do not be offended if some of the packaging is re-used.