Terms & Conditions

1) Guarantee of Quality

Raven's Stained Glass guarantees that all products contained within my website are of the highest quality and that the products meet the required standards for the purpose for which they are intended.

2) Payment Options

Raven's Stained Glass accepts all major credit and debit cards (no minimum payment) and uses a secure payment system, Paypal, to process all payments.  It is very easy and secure to pay via Paypal and if you do not have an account with them you can very easily make a one off payment by following their simple instructions.

3) Returns Procedure:  

If in the unlikely event you are not happy with your purchase, or simply change your mind, please contact me with 7 days of receipt and return the item within 14 days.  All items must be returned unused and with the original packaging and must be in a re-saleable condition.  On receipt of the item I will refund the full cost, including the original postal charge for sending the item to you.  Please note you are responsible for the costs incurred when returning an item and I would recommend, for your peace of mind, that items are returned via Recorded Delivery.

Please note:  Custom order pieces are exempt from the above policy and cannot be returned due to a change of mind.

I make every effort to ensure your order arrives with you in perfect condition. However, in the unlikely event of your order not being delivered within 15 working days from the despatch date (Saturdays, Sundays & United Kingdom Public Holidays not included) please contact me. I will make every effort to locate the order and, if necessary, send a replacement at my expense or provide a full refund, subject to the correct delivery address having been supplied to me with the order.

If an order arrives damaged in any way, please contact me within 48hours of receipt and return the item to me within 14 days.  On receipt a replacement item will be posted out to you and any postal charges incurred returning the item will be refunded.  If I am unable to replace the item, although this is unlikely, I will contact you via email as soon as I can and either offer a repair, an alternative product or a refund.  

4) Refunds

Refunds for valid claims will be made via the same method of payment as used to place order.

5) The Colour Of Stained Glass

Due to the production methods used to make stained glass, the colour may vary slightly from the picture shown as the colour of different batches of glass can vary slightly, plus the colours may display differently on your monitor or screen.

6) Safety Advise

All of my items are made with glass, copper foil, lead based solder (or lead free solder in the case of jewellery) and other small parts.  These should not in any way be considered toys are are not suitable for children due to the materials used to make them  Care should be taken with the candles used with some of my items.

I use lead free solder when creating stained glass jewellery items which is fine when worn next to the skin, but if you do have sentitive skin please note it contains tin, copper and silver.  Please avoid apraying perfume over stained glass jewellery and please do not wear it in the bath or shower.